Join the Volunteer Client Action Team (CAT).
Be the reason someone doesn’t face their challenges alone.
Not everyone who is struggling knows where to turn.
Not everyone has someone who will listen.
Not everyone knows help even exists.
But you can change that.
Right Now, This Is Happening Every Day
Someone is searching for food… and hitting dead ends.
Someone is trying to find housing… and getting overwhelmed.
Someone is facing a crisis… and doesn’t know who to trust.
It’s not because help doesn’t exist.
It’s because:
- Information is scattered
- Systems don’t connect
- People fall through the cracks
And when that happens…
people feel alone.
We Are Building Something Different
At We Are The Others (WATO), we believe:
No one should have to navigate hardship alone No one should be left guessing where to turn Kindness should lead to real, tangible support
That’s why we created the Client Action Team (CAT)
- A team of real people…
- Showing up for real people…
- Turning confusion into clarity, and isolation into connection.
What is the Client Action Team (CAT)?
The Client Action Team is the engine of care behind everything we do.
When someone reaches out, the CAT team steps in to:
We don’t just give resources.
We give people someone in their corner.
How It Works
When someone reaches out, they aren’t just getting information—they’re entering a system of real human support designed to guide them every step of the way.
Here’s how the Client Action Team shows up:
Step 1
Connection & Welcome
Someone in need—or someone advocating for them—reaches out to WATO.
A Welcome Specialist responds, gathers key information, and creates a safe, supportive first experience so the individual feels seen, heard, and not alone from the very beginning.
Step 2
Dedicated Support Begins
A Care Case Manager is assigned and connects directly with the individual.
They listen deeply, conduct an intake, and become a compassionate guide and advocate—helping the person navigate their situation with care and clarity.
Step 3
Solutions Are Identified
The Care Manager searches our internal resource system for available support.
If more options are needed, Researchers activate, digging deeper to find additional programs, services, and organizations that can help—ensuring nothing is overlooked.
Step 4
Resources Turn Into Real Connections
The Care Manager reconnects with the individual to walk through available options.
The individual chooses what feels right for them, and the Care Manager makes a warm introduction to the selected resource—ensuring a supported handoff, not just a referral.
Step 5
Follow-Through & Ongoing Care
The Care Manager follows up to ensure the connection worked.
If not, the team continues researching and supporting—staying with the individual until their needs are met and the case is ready to close.
Throughout this process, Data Specialists keep everything accurate and up to date—so no one falls through the cracks, now or in the future.
What Makes This Different
This isn’t a one-time interaction.
This is a relationship-centered process.
We stay We adjust We continue We care
Until the person on the other end is truly supported,
Who We Are
At We Are The Others (WATO), we believe one simple truth:
Kindness Matters.
The Client Action Team (CAT) is the heart of that belief in action.
We are a nationwide, volunteer-powered team that steps in when someone reaches out for help. Whether someone is facing food insecurity, housing instability, medical needs, or life’s unexpected challenges—we make sure they are met with compassion, connection, and real support.
We don’t just provide information.
We provide people who care.
Join Us, Find Your Role on the Team
We love to have your come volunteer with us and make a difference!
Be the reason someone gets the help they need.
Join the Volunteer Client Action Team and make sure no one has to face their challenges alone.