Part 2- Gather Initial Key Information and Create Ticket and assign Care Case Manager

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Welcome Specialist
How to do the Role of the Welcome Specialist
Part 2- Gather Initial Key Information and Create Ticket and assign Care Case Manager

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Welcome Specialist

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Current Progress

Current Progress

Step 1

Step 2

Step 3

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Teacher: Mellissa Rempfer

Getting Started with WATO and the Current Challenges

1. Introduction

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The CAT Team

1. Jobs and Roles

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Big Picture of Client Proces

1. The Client Process

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How to do the Role of the Welcome Specialist

1. Part 1- Contact or Request Submission

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2. Part 2- Gather Initial Key Information and Create Ticket and assign Care Case Manager

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3. Part 3- Update Client

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4. Part 4- Support the CAT Team as a Researcher

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5. Part 5- Monitor Tickets

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Welcome Specialist Assessment

Quiz

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