Introduction

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Welcome Specialist
Getting Started with WATO and the Current Challenges
Introduction

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Welcome Specialist

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Teacher: Mellissa Rempfer

Getting Started with WATO and the Current Challenges

1. Introduction

Volunteers

Volunteers

The CAT Team

1. Jobs and Roles

Volunteers

Big Picture of Client Proces

1. The Client Process

Volunteers

How to do the Role of the Welcome Specialist

1. Part 1- Contact or Request Submission

Volunteers

2. Part 2- Gather Initial Key Information and Create Ticket and assign Care Case Manager

Volunteers

3. Part 3- Update Client

Volunteers

4. Part 4- Support the CAT Team as a Researcher

Volunteers

5. Part 5- Monitor Tickets

Volunteers

Welcome Specialist Assessment

Quiz

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